Terms and Conditions

All disputes to be arising from transactions, purchases and contracts with Pier Paper Co shall be determined and governed by English Law.
All goods and products remain the sole property of Pier Paper Co until paid for in full.
Whilst every effort will be made to effect deliveries and maintain prices quoted, Pier Paper Co has the sole right to vary prices and deliveries.
All goods must be paid for before dispatch, all payments must be made in Pounds Stirling.
Pier Paper Co have the right to delay or cancel delivery.

Dispatch

Deliveries, under normal circumstances, are dispatched within 1 – 3 days. If there is a problem with any part of an order we will try to let our customers know, either by telephone or email. We can only dispatch to a full postal address. No PO Boxes or Mail Boxes please.

Returns

At Pier Paper Co  we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.
If for any reason you are unhappy with your purchase you can return it to us in its original condition within 10 days of the date you received them (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for them.

Cancellations

Under UK law you are entitled to a “cooling off” period after placing your order. You may cancel your order without giving a reason and return your goods within 7 working days of receiving the goods. Customers will receive a full refund of all charges other than postage. Goods must be returned as new and unused. Where goods are supplied in sealed packs or containers, the packs or containers must be unopened. The cost of and safe return of the goods is the responsibility of the customer. You are advised to obtain a proof of postage from the post office. We are not responsible for the loss of any items during return transit.

Colour & Storage

Coloured envelopes, card & paper by their nature have a tendency to fade, some colours more than others and in particular recycled papers. It is important when storing or displaying envelopes, card & paper to avoid direct exposure to sun light or bright lighting systems. Colours may be subject to change.
Pearlescent papers, card and envelopes do have a tendency to vary from batch to batch. We have no control over this manufacturing process.

Terms and conditions is available to any customer free of charge to a UK postcode.

If you are unsure about any of the above please contact us for further information. One of our staff will be more than happy to answer any questions you may have.

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